# Account Management

## How to access Edusuite UNI

To access Edusuite, visit your school’s Edusuite URL. The format typically looks like this:\
`[YourSchoolsInitials].edusuite.asia`

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXduihNt6pmxpNXNbpu_yz-t1j7I6cGWhJaCBZLVG2mK-RfMym4hYQ7Twwy_8xvl3dvgjXo5Psg1TituWqbZb86yFBFZW8dKTHo2hy-ehAlvT_AP8yJEUQm3OyueBu_hNIkTUYzgZ3v4PhYKdO9PMrEC3a2D?key=RJKy0MM-r5p0HGL4_PbKSQ" alt=""><figcaption></figcaption></figure>

The default landing page is the **Login Page**, where you can view your school’s latest public announcements, updates, and helpful resource links.

## How to Activate your Account

{% hint style="warning" %}
If you haven’t received an account activation notification, please contact your school’s system administrator.
{% endhint %}

Once the system has been set up for your school, you should receive an activation email. This email includes a link labeled **“Go to Edusuite.”**

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfgjrQP0P8NbITlBWJR0vuGZTG5KPC9590gA7qOe4Ool69sQSoCNyemIG-4vZberSOGLDxxiRklF5W5Q4BOONWpAz5npeGMutrPpRZFQMr4rL6Xea756ENUvCXc8ITXAkUioN_dlKl2Yt9kdGOqsuUfSZ6V?key=RJKy0MM-r5p0HGL4_PbKSQ" alt=""><figcaption></figcaption></figure>

* Click on the **Go to Edusuite** link — this will redirect you to the password reset page

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfaNr-TKXOpKS-OFxQ4-NDmcA8r9VdiymfD2e6YZVuDUQXXVrwaV3n1Dg07Bxv_yuPZOFyQqvEP4gjzvH4KhZTmu6zKrpNcLKKp-QPSRY8ECY9-hpB3tI9tWHE04L7DGuKPICz2p85MvEgn_4x950AN0hLg?key=RJKy0MM-r5p0HGL4_PbKSQ" alt=""><figcaption></figcaption></figure>

* Follow the on-screen instructions to create your password
* Once confirmed, you can proceed to log in to your account

## How to Reset your Password

If you forgot your password:

* On the login page, click **“Forgot Password?”**

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdQq_MQPRMWBxMt2wZRbSo-Vm5rfiJmi4yDKegcTNTxBSsf4eVC4hhhPoifSrNOm3d-JayNebKi9BDsPsq3DXl3mERshXeZ5EnnISaWenzs65CFA5GFsmOsTXXOl145KacTkWEpwalCHWIsq3c3llqaBRo?key=RJKy0MM-r5p0HGL4_PbKSQ" alt=""><figcaption></figcaption></figure>

* Enter your registered email address and complete the CAPTCHA verification

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXc5k76BDiofvMl24Jb_mgg_jq8j8i4EENM-j9ozEX-r6j2ZGoMUCFAw5dMamV8cZQO_TKBHh_vxZOm16yk2fwY_tLuRiAVKoAeOxlXA1HoGujk1m1gsYaKG755pw2MFc7RKh6x8R1EsAIpqsNxDuh7ag3E?key=RJKy0MM-r5p0HGL4_PbKSQ" alt=""><figcaption></figcaption></figure>

* Click **Send Reset Link**
* Check your email inbox (and spam/junk folder) for the reset instructions

## How to Log In

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXd8OjqUYpmUXeSiXkNruH2-cVnFtP07XmszGhN0AqNHcudCRd3LXHufnYqxLKFTWcVss6Fdcs9L39oc2dCRDJy3sXIWGSbYUhQj8WTL7g7YKfW93lMHoOl-LDz4AyycnQ1DRmp0LW2_mGrX4gindjgQC5sd?key=RJKy0MM-r5p0HGL4_PbKSQ" alt=""><figcaption></figcaption></figure>

* On the login page, enter your registered **email address** and **password**
* Click the **Login** button to access your account

## How to Log Out

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXd0BJkGJK-t1NlglzbELMSX-i062ypU1ezCJ0b_31qdCzHNY4EJObrD95Oyr0FqTOYjSJU8pIYuzW-WjkN2Qr0xnrMQT63p5i2igjLMoCigIxrmzNemrGRAnSnYmS5NyKitkpC5P96wy1LrN1MIn8l3ba11?key=RJKy0MM-r5p0HGL4_PbKSQ" alt=""><figcaption></figcaption></figure>

* While logged in, click your **display name** located below the school logo
* Select **“Logout”** from the dropdown menu

## Frequently Asked Questions (FAQs)

**Question:** What is the session timeout duration in Edusuite?

**Answer:** The system automatically logs out after **1 hour** of inactivity.

***

**Question:** How many failed login attempts are allowed before a lockout?

**Answer:** You are allowed up to **3 failed attempts** before your account is temporarily locked.

***

**Question:** How long should I wait before attempting to log in again after being locked out?

**Answer:** Please wait **10 minutes** before trying to log in again.

***

**Question:** I'm not receiving emails from Edusuite (e.g., password reset, verification). What should I do?

**Answer:**

* Check your **Spam** or **Trash** folders in case the email was filtered.
* If using a school email, review any active filters that may block incoming messages.
* If the issue persists, contact the **Edusuite Support Team** to verify system logs and email delivery status.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://info.edusuite.asia/product-guide-uni/admin-home/getting-started/account-management.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.