> For the complete documentation index, see [llms.txt](https://info.edusuite.asia/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://info.edusuite.asia/product-guide-uni/admin-home/getting-started/account-management.md).

# Account Management

## How to access Edusuite UNI

To access Edusuite, visit your school’s Edusuite URL. The format typically looks like this:\
`[YourSchoolsInitials].edusuite.asia`

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXduihNt6pmxpNXNbpu_yz-t1j7I6cGWhJaCBZLVG2mK-RfMym4hYQ7Twwy_8xvl3dvgjXo5Psg1TituWqbZb86yFBFZW8dKTHo2hy-ehAlvT_AP8yJEUQm3OyueBu_hNIkTUYzgZ3v4PhYKdO9PMrEC3a2D?key=RJKy0MM-r5p0HGL4_PbKSQ" alt=""><figcaption></figcaption></figure>

The default landing page is the **Login Page**, where you can view your school’s latest public announcements, updates, and helpful resource links.

## How to Activate your Account

{% hint style="warning" %}
If you haven’t received an account activation notification, please contact your school’s system administrator.
{% endhint %}

Once the system has been set up for your school, you should receive an activation email. This email includes a link labeled **“Go to Edusuite.”**

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfgjrQP0P8NbITlBWJR0vuGZTG5KPC9590gA7qOe4Ool69sQSoCNyemIG-4vZberSOGLDxxiRklF5W5Q4BOONWpAz5npeGMutrPpRZFQMr4rL6Xea756ENUvCXc8ITXAkUioN_dlKl2Yt9kdGOqsuUfSZ6V?key=RJKy0MM-r5p0HGL4_PbKSQ" alt=""><figcaption></figcaption></figure>

* Click on the **Go to Edusuite** link — this will redirect you to the password reset page

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfaNr-TKXOpKS-OFxQ4-NDmcA8r9VdiymfD2e6YZVuDUQXXVrwaV3n1Dg07Bxv_yuPZOFyQqvEP4gjzvH4KhZTmu6zKrpNcLKKp-QPSRY8ECY9-hpB3tI9tWHE04L7DGuKPICz2p85MvEgn_4x950AN0hLg?key=RJKy0MM-r5p0HGL4_PbKSQ" alt=""><figcaption></figcaption></figure>

* Follow the on-screen instructions to create your password
* Once confirmed, you can proceed to log in to your account

## How to Reset your Password

If you forgot your password:

* On the login page, click **“Forgot Password?”**

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdQq_MQPRMWBxMt2wZRbSo-Vm5rfiJmi4yDKegcTNTxBSsf4eVC4hhhPoifSrNOm3d-JayNebKi9BDsPsq3DXl3mERshXeZ5EnnISaWenzs65CFA5GFsmOsTXXOl145KacTkWEpwalCHWIsq3c3llqaBRo?key=RJKy0MM-r5p0HGL4_PbKSQ" alt=""><figcaption></figcaption></figure>

* Enter your registered email address and complete the CAPTCHA verification

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXc5k76BDiofvMl24Jb_mgg_jq8j8i4EENM-j9ozEX-r6j2ZGoMUCFAw5dMamV8cZQO_TKBHh_vxZOm16yk2fwY_tLuRiAVKoAeOxlXA1HoGujk1m1gsYaKG755pw2MFc7RKh6x8R1EsAIpqsNxDuh7ag3E?key=RJKy0MM-r5p0HGL4_PbKSQ" alt=""><figcaption></figcaption></figure>

* Click **Send Reset Link**
* Check your email inbox (and spam/junk folder) for the reset instructions

## How to Log In

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXd8OjqUYpmUXeSiXkNruH2-cVnFtP07XmszGhN0AqNHcudCRd3LXHufnYqxLKFTWcVss6Fdcs9L39oc2dCRDJy3sXIWGSbYUhQj8WTL7g7YKfW93lMHoOl-LDz4AyycnQ1DRmp0LW2_mGrX4gindjgQC5sd?key=RJKy0MM-r5p0HGL4_PbKSQ" alt=""><figcaption></figcaption></figure>

* On the login page, enter your registered **email address** and **password**
* Click the **Login** button to access your account

## How to Log Out

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXd0BJkGJK-t1NlglzbELMSX-i062ypU1ezCJ0b_31qdCzHNY4EJObrD95Oyr0FqTOYjSJU8pIYuzW-WjkN2Qr0xnrMQT63p5i2igjLMoCigIxrmzNemrGRAnSnYmS5NyKitkpC5P96wy1LrN1MIn8l3ba11?key=RJKy0MM-r5p0HGL4_PbKSQ" alt=""><figcaption></figcaption></figure>

* While logged in, click your **display name** located below the school logo
* Select **“Logout”** from the dropdown menu

## Frequently Asked Questions (FAQs)

**Question:** What is the session timeout duration in Edusuite?

**Answer:** The system automatically logs out after **1 hour** of inactivity.

***

**Question:** How many failed login attempts are allowed before a lockout?

**Answer:** You are allowed up to **3 failed attempts** before your account is temporarily locked.

***

**Question:** How long should I wait before attempting to log in again after being locked out?

**Answer:** Please wait **10 minutes** before trying to log in again.

***

**Question:** I'm not receiving emails from Edusuite (e.g., password reset, verification). What should I do?

**Answer:**

* Check your **Spam** or **Trash** folders in case the email was filtered.
* If using a school email, review any active filters that may block incoming messages.
* If the issue persists, contact the **Edusuite Support Team** to verify system logs and email delivery status.