# Account Management

## How to access Edusuite K12

Accessing Edusuite is simple. Follow these steps to get started:

* Open your preferred browser. **Google Chrome** is recommended for the best experience
* Enter the Edusuite login URL provided by your school into the address bar. Your school's Edusuite URL should look like this: \[Your School Initials or Name].edusuite.asia
* Enter your **username** and **password** in the login fields:
  * Your username is the email address you used during account creation.
  * Your password is the one you set during 'reset password/account activation'.
  * Click **Login** to access your account

The default screen you’ll see is the login page. Here, you can view the latest public news and announcements from your school. Additionally, important links are readily accessible from this page.

<figure><img src="/files/8CpX6oUJ3c8l7LiZPnZj" alt=""><figcaption></figcaption></figure>

To assist with troubleshooting common login issues, click the **Need Help Logging In** button. This will display a list of suggested solutions for potential problems you may be experiencing. Clicking this will open a modal displaying a list of suggested solutions.

<figure><img src="/files/3ejegwZbVibIKlbtmDRo" alt=""><figcaption></figcaption></figure>

If you are still experiencing any issues after completing the troubleshooting recommendations, contact your school administrator or Edusuite’s Support Team for assistance.

## How to Reset your Password

Follow these steps to reset your Edusuite password:

* **Access Your School’s Edusuite URL**\
  Open **Google Chrome** on your desktop or laptop and go to your school’s Edusuite URL, which typically follows this format: **\[YourSchoolInitials].edusuite.asia**&#x20;
* **Click "Forgot Password"**\
  On the login page, click the **Forgot Password** link located below the "Login" button&#x20;

<figure><img src="/files/UDK7wm6OU17nMoHh4iiL" alt=""><figcaption></figcaption></figure>

* **Enter Your Registered Email Address**\
  You will be redirected to the **Reset Password** screen. Enter your registered email address and click the **Send Reset Link** button.
  * Contact your school's system administrator if you are unsure of your registered email address.
  * Note: The email address field is case-sensitive. Ensure the correct format is entered
* **Check Your Email**\
  Open your email inbox and locate the password reset email. Click the **Reset Password** button in the email

<figure><img src="/files/WROAgOXz6zgrBBAMT8jp" alt=""><figcaption></figcaption></figure>

* **Set a New Password**\
  You will be redirected to the **Reset Password** page. Enter your chosen password in the provided fields. Click the show/hide (eye) icon to verify your input. Your password must meet the following criteria:
  * A minimum of eight (8) characters
  * At least one (1) uppercase letter
  * At least one (1) lowercase letter
  * At least one (1) number
  * At least one (1) special character
  * Spaces are not allowed
* **Confirm Password Reset**\
  Click the **Reset Password** button. A pop-up message will confirm that your password reset was successful.

<figure><img src="/files/Rf8oVJgThOt2dO50nedm" alt=""><figcaption></figcaption></figure>

## How to Log In

On the upper right portion of the screen, type your **registered email address and password,** and then click on the **Login** button.

<figure><img src="/files/p6ZE87qEFhfP8r7KhCdV" alt=""><figcaption></figcaption></figure>

## How to Log Out

**Done for the Day? Log Out with These Simple Steps:**

* **Click Your Display Name**\
  Locate your display name beneath the school logo at the top left corner of the screen and click on it.
* **Select the Logout Button**\
  A **Logout** button will appear below your display name. Click it to log out of your account.
* **Return to the Login Page**\
  You will be redirected to the login page, confirming you’ve successfully logged out.

<figure><img src="/files/bZNDxzDY3tLKqThwbtFY" alt=""><figcaption></figcaption></figure>

## Frequently Asked Questions (FAQs)

**Question:** How many consecutive login attempts will block your account? If your account is blocked, how long must you wait before trying again?

Answer: After **three (3) incorrect password attempts**, a CAPTCHA will be required. If **three (3) consecutive incorrect CAPTCHA entries** occur, the account will be **blocked for 10 minutes**. This security measure helps protect against automated hacking attempts. However, as long as the CAPTCHA is answered correctly, a user can continue attempting to log in without being blocked.

***

**Question:** Why do I see a "Token is not Active" message when clicking the reset password email?

Answer: The reset password token is only valid for **24 hours**. If you see this message, the token has likely expired. To generate a new reset password email, click **"Forgot Password"** and follow the instructions to request a new link.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://info.edusuite.asia/product-guide-k12/admin-home/getting-started/account-management.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.