Account Management

How to access Edusuite K12

Accessing Edusuite is simple. Follow these steps to get started:

• Open your preferred browser. Google Chrome is recommended for the best experience

• Enter the Edusuite login URL provided by your school into the address bar. Your school's Edusuite URL should look like this: [Your School Initials or Name].edusuite.asia

• Enter your username and password in the login fields:

  • Your username is the email address you used during account creation.

  • Your password is the one you set during 'reset password/account activation'.

  • Click Login to access your account

The default screen you’ll see is the login page. Here, you can view the latest public news and announcements from your school. Additionally, important links are readily accessible from this page.

To assist with troubleshooting common login issues, click the Need Help Logging In button. This will display a list of suggested solutions for potential problems you may be experiencing. Clicking this will open a modal displaying a list of suggested solutions.

If you are still experiencing any issues after completing the troubleshooting recommendations, contact your school administrator or Edusuite’s Support Team for assistance.

How to Reset Your Password

Follow these steps to reset your Edusuite password:

• Access Your School’s Edusuite URL Open Google Chrome on your desktop or laptop and go to your school’s Edusuite URL, which typically follows this format: [YourSchoolInitials].edusuite.asia

• Click "Forgot Password" On the login page, click the Forgot Password link located below the "Login" button

• Enter Your Registered Email Address You will be redirected to the Reset Password screen. Enter your registered email address and click the Send Reset Link button.

  • If you are unsure of your registered email address, contact your school’s system administrator.

  • Note: The email address field is case-sensitive. Ensure the correct format is entered

• Check Your Email Open your email inbox and locate the password reset email. Click the Reset Password button in the email

• Set a New Password You will be redirected to the Reset Password page. Enter your chosen password in the provided fields. To verify your input, click the show/hide (eye) icon. Your password must meet the following criteria:

  • A minimum of eight (8) characters

  • At least one (1) uppercase letter

  • At least one (1) lowercase letter

  • At least one (1) number

  • At least one (1) special character

  • Spaces are not allowed

• Confirm Password Reset Click the Reset Password button. A pop-up message will confirm that your password reset was successful.

How to Log In

On the upper right portion of the screen, type your registered email address and password and then click on the Login button.

How to Log Out

Done for the Day? Log Out with These Simple Steps:

• Click Your Display Name Locate your display name beneath the school logo at the top left corner of the screen and click on it.

• Select the Logout Button A Logout button will appear below your display name. Click it to log out of your account.

• Return to the Login Page You will be redirected to the login page, confirming you’ve successfully logged out.

Frequently Asked Questions (FAQs)

Question: How many consecutive login attempts will result in your account being blocked? If your account is blocked, how long must you wait before trying again?

Answer: After three (3) incorrect password attempts, a CAPTCHA will be required. If three (3) consecutive incorrect CAPTCHA entries occur, the account will be blocked for 10 minutes. This security measure helps protect against automated hacking attempts. However, as long as the CAPTCHA is answered correctly, a user can continue attempting to log in without being blocked.

Question: Why do I see a "Token is not Active" message when clicking the reset password email?

Answer: The reset password token is only valid for 24 hours. If you see this message, the token has likely expired. To generate a new reset password email, click "Forgot Password" and follow the instructions to request a new link.