Online Payments Dashboard

Last updated: March 2025

The Online Payments Dashboard provides a centralized view of all payment gateway transactions made by students through their portals in Edusuite. This module allows users to review and monitor transactions, assign OR/AR numbers, and print receipts.

Access and Navigation

You can access the Online Payments Dashboard under Finance.

Check the privilege assigned to your user account or role if you cannot view a link from the list.

Contact your school’s system administrator to request view or edit access if you cannot access the rights management screen.

Filters

Users can filter transactions based on the following criteria:

• Term – The academic period (Semester, Trimester, Quarter) in which the payment was recorded or applied

• Status – The transaction's status as determined by the payment gateway (Dragonpay or UnionBank)

• Payment Channel – The gateway used for the transaction (Dragonpay or UnionBank)

• Receipt Number – Filter payments based on whether they have assigned receipt numbers

Columns

Each transaction includes the following details:

• Student – Displays the student's full name and ID number

• Payment – Shows the payment gateway used and the reference number generated when the transaction is marked as "PENDING"

• Amount Paid – The amount paid by the student

• Status – Indicates the payment's current status:

  • CREATED – The transaction has been initiated, but the payment gateway has not yet processed it

  • PENDING – The payment is being processed by the gateway but is not yet confirmed

  • FAILED – The payment attempt was unsuccessful

  • SUCCESS – The payment was successfully processed and credited to the school’s account

  • UNKNOWN – The payment status is not recognized by the payment gateway

• Date Recorded – The date when the student initiated the transaction

• Date Posted – The date when the payment gateway marked the transaction as "SUCCESS"

• Term – The academic period in which the payment was recorded or applied

• Type – Specifies whether the payment is for assessment or other fees

• Receipt Number – Displays the school's issued official receipt number. Only transactions marked as "SUCCESS" can be assigned an OR or AR number

Frequently Asked Questions (FAQs)

Question: How do I view more details about a transaction?

Answer: Click the Details button in the right-most column. A pop-up window will display:

• Student ID Number

• Student Name

• Student’s Program

• Student’s Amount Due

• Transaction Date of Record

• Transaction ID

• Transaction Status

• Payment Gateway Used

• Payment Gateway Reference Number

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Question: How do I issue an OR or AR number for an online payment?

Answer:

• Click the Details button in the right-most column

• Ensure the transaction status is SUCCESS, as only these transactions can be assigned OR/AR numbers

• Click Issue Receipt to open a new pop-up

• Select whether to assign an OR or AR number using the toggle switch

• Enter the receipt number

• Click Save to confirm

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Question: How do I print an Official Receipt from the Online Payments Dashboard?

Answer:

• Click the Details button in the right-most column

• In the pop-up window, click Print to generate the official receipt

• The system will redirect you to a print preview, where you can print or download the receipt\

Only transactions with a SUCCESS status can generate an official receipt.

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Question: What if a payment has already been credited to the school's account but is not marked as "SUCCESS" in the dashboard?

Answer: Click the Manual Refresh button next to the Details button in the right-most column to update the transaction status.