> For the complete documentation index, see [llms.txt](https://info.edusuite.asia/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://info.edusuite.asia/product-guide-uni/admin-home/utilities/ticket-requests.md).
# Ticket Requests
The **Ticket Requests** feature allows users to file issues and requests. It also enables users to track updates, comment on tickets, and view discussion threads.
## Access and Navigation
Navigate to **Utilities > Ticket Requests** to access this feature.
Check the privilege assigned to your user account or role if you cannot view a link from the list.
{% hint style="danger" %}
Contact your school’s system administrator to request view or edit access if you cannot access the rights management screen
{% endhint %}
## Manage Ticket Type
### Create a New Ticket Type
* Click the **gear** button on the right side
* Click **+ New Ticket Type** and enter the required details:
* **Label:** Name of the ticket type
* **Description:** Additional details about the ticket type
* **Concern Handlers:** Users responsible for managing this ticket type
* Click **Add Ticket Type** to finalize
### Edit a Ticket Type
* Click the **Pencil** icon next to the ticket type
* Modify the details as needed
* Click **Save Changes**
### Delete a Ticket Type
* Click the **Trash Bin** icon next to the ticket type
* Confirm deletion in the pop-up prompt
## Manage Ticket Requests
### Create a New Ticket
* On the Ticket Types main page, click **+ New Ticket**
* Fill out the ticket details:
* **Nature of Concern:** Select from the available ticket types
* **Summary of Concern:** Provide a title and a brief description of the issue/request
* **Attachment:** Upload a file, if necessary
* Click **Add Ticket** to create the ticket
### View a Ticket Thread
* Locate the ticket and click **View Thread**
* The ticket details, messages, attachments, and responses will be displayed.
### Update the Status of a Ticket
* While viewing a ticket thread, click the **Mark as** dropdown on the upper-right side of the page
* Select the appropriate status:
* **Open** – The ticket is active and requires attention
* **Resolved** – The issue/request has been addressed
* **Archived** – The ticket is closed and stored for reference
* The selected status will be updated automatically
