# Ticket Requests The **Ticket Requests** feature allows users to file issues and requests. It also enables users to track updates, comment on tickets, and view discussion threads. ## Access and Navigation Navigate to **Utilities > Ticket Requests** to access this feature.
Check the privilege assigned to your user account or role if you cannot view a link from the list. {% hint style="danger" %} Contact your school’s system administrator to request view or edit access if you cannot access the rights management screen {% endhint %} ## Manage Ticket Type ### Create a New Ticket Type * Click the **gear** button on the right side
* Click **+ New Ticket Type** and enter the required details: * **Label:** Name of the ticket type * **Description:** Additional details about the ticket type * **Concern Handlers:** Users responsible for managing this ticket type
* Click **Add Ticket Type** to finalize ### Edit a Ticket Type * Click the **Pencil** icon next to the ticket type
* Modify the details as needed
* Click **Save Changes** ### Delete a Ticket Type * Click the **Trash Bin** icon next to the ticket type
* Confirm deletion in the pop-up prompt
## Manage Ticket Requests ### Create a New Ticket * On the Ticket Types main page, click **+ New Ticket**
* Fill out the ticket details: * **Nature of Concern:** Select from the available ticket types * **Summary of Concern:** Provide a title and a brief description of the issue/request * **Attachment:** Upload a file, if necessary
* Click **Add Ticket** to create the ticket ### View a Ticket Thread * Locate the ticket and click **View Thread**
* The ticket details, messages, attachments, and responses will be displayed.
### Update the Status of a Ticket * While viewing a ticket thread, click the **Mark as** dropdown on the upper-right side of the page * Select the appropriate status: * **Open** – The ticket is active and requires attention * **Resolved** – The issue/request has been addressed * **Archived** – The ticket is closed and stored for reference
* The selected status will be updated automatically --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://info.edusuite.asia/product-guide-uni/admin-home/utilities/ticket-requests.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.