Last updated: March 2025
The Ticket Requests feature allows users to file issues and requests. It also enables users to track updates, comment on tickets, and view discussion threads.
Navigate to Utilities > Ticket Requests to access this feature.
Check the privilege assigned to your user account or role if you cannot view a link from the list.
Contact your school’s system administrator to request view or edit access if you cannot access the rights management screen
Click the gear button on the right side
Click + New Ticket Type and enter the required details:
Label: Name of the ticket type
Description: Additional details about the ticket type
Concern Handlers: Users responsible for managing this ticket type
Click Add Ticket Type to finalize
Click the Pencil icon next to the ticket type
Modify the details as needed
Click Save Changes
Click the Trash Bin icon next to the ticket type
Confirm deletion in the pop-up prompt
On the Ticket Types main page, click + New Ticket
Fill out the ticket details:
Nature of Concern: Select from the available ticket types
Summary of Concern: Provide a title and a brief description of the issue/request
Attachment: Upload a file, if necessary
Click Add Ticket to create the ticket
Locate the ticket and click View Thread
The ticket details, messages, attachments, and responses will be displayed.
While viewing a ticket thread, click the Mark as dropdown on the upper-right side of the page
Select the appropriate status:
Open – The ticket is active and requires attention
Resolved – The issue/request has been addressed
Archived – The ticket is closed and stored for reference
The selected status will be updated automatically
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