Ticket Requests
Last updated: July 6, 2020 by ASL
Last updated
Last updated: July 6, 2020 by ASL
Last updated
With the Ticket Requests, you can file issues and/or requests, and assign students/faculty involved, as well as assessors for the issue. Update and be updated with the issues by commenting in and reading their respective threads.
Go to Menu > Ticket Requests
1) Click the gear button on the right side.
2) Click + New Ticket Type.
3) Fill out the necessary details:
Label - what to call the ticket type
Description - more details about the ticket type
Attachment(optional) - Attach files to show evidence
Visible To:( Select User Groups) - Select which User groups will this ticket be visible to
Concern Handlers - who should manage this ticket type?
User Groups
Specific Users
4) Once done, don't forget to click Add Ticket Type.
1) Click + New Ticket.
2) Fill out the necessary details:
Nature of concern - This will match the ticket to concerned handlers
Ticket Title - Brief Title of Ticket
Ticket Description - In Depth Narrative of the Cause of the ticket
Attach File - include an attachment to add more details about the ticket
3) Once done, don't forget to click Save Changes.
4) Ticket Requests can be filtered based on when the ticket has been filled
5) A ticket will have an EVALUATOR tag if the person logged in is assigned as Concern Handler of the ticket type assigned to the ticket.
1) Click View Thread of the ticket to check.
2) The persons involved and concern handlers can exchange messages concerning the ticket. It also allows attachment.
